Fees & Charges
All of our claims are completed on a no win, no fee basis*. That means, the value of work we complete will be based on the amount of compensation you’re entitled to and not the work we do. This mitigates the risk of you having to pay us anything if your claim isn’t successful and also reflects that if you do not win, we will not get paid.
- We never charge any upfront fees for our service.
- On successful completion of a claim payment comes directly to you
- If we are successful with your claim any compensation will normally be paid direct to your bank account.
- We will issue our invoice once money is safely in your account.
Fee Illustration
The below illustration is not to be taken as an estimate of the amount likely to be recovered but is to be used as an illustration of our fees.
| Redress Band | Consumer Compensation | Our Fee %Including VAT | Max total fee (£) including VAT | |
| Lower (£) | Upper (£) | |||
| 1 | £1 | £1,499 | 36% | £504 |
| 2 | £1,500 | £9,999 | 33.6% | £3000 |
| 3 | £10,000 | £24,999 | 30% | £6,000 |
| 4 | £25,000 | £49,999 | 24% | £9,000 |
| 5 | £50,000 | N/A | 18% | £12,000 |
Our standard fee on a successful claim is calculated as a percentage of the gross** compensation recovered for you.
*Fees may be payable if you cancel outside of the cooling off period at a rate of £80+VAT for each hour spent working on your file and £10+VAT for each individual piece of correspondence.
“**Gross” means the compensation you receive before any payments of tax are deducted. “Net” means the payment of compensation you will receive after tax has been deducted. E.g. if you receive a gross amount of £1000.00 and a net amount of £900.00, our fee will be based on the gross amount of £1000.00. At a rate of 36%, this means our fee would be £360.00 and you would keep £540.00. You may be able to claim any deductions of tax back from HMRC, but we cannot give advice on the process for doing so.